Job Description

Assistant Store Manager – The UPS Store (Retail Customer Service & Operations)

Location: Multiple openings across Nassau County, Long Island, NY Pay Range: $40,000–$45,000/year (based on experience) Job Type: Full-time Schedule: Morning, Afternoon, and Weekend shifts available

Join Our Team

Are you ready to take the next step in your retail career and lead a high-performing team? At The UPS Store, we’re looking for a motivated and dependable Assistant Store Manager who’s passionate about customer service, teamwork, and operational excellence.

As an Assistant Store Manager, you’ll play a key role in daily operations, guiding associates, supporting sales growth, and ensuring each customer leaves with a positive experience.

We are a locally owned franchise group operating 12 locations across Long Island, NY (Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, Huntington Station, 2nd Ave, Greenpoint). We combine the strength of a global brand with the personal, community-focused touch of a family-run business.

What You’ll Do

• Lead by example while supporting daily store operations
• Recruit, train, schedule, and coach associates to achieve performance goals
• Provide hands-on support for shipping, packing, printing, and customer service
• Ensure the store is organized, clean, and operating efficiently
• Assist the Store Manager in monitoring expenses, sales, and profitability
• Maintain accurate employee timesheets
• Oversee inventory management and supply ordering
• Execute local marketing and community outreach initiatives
• Open and close the store as needed, maintaining security and service standards

Why You’ll Love Working Here

• Competitive salary with advancement opportunities across 12 locations
• No late nights — stores close at 6:30 PM weekdays, 5:00 PM Saturday, 3:00 PM Sunday
• Paid training and ongoing leadership development
• Medical, dental, and vision insurance
• Paid sick time and holidays
• 401(k) with company match
• Employee discounts on products and services
• Uniforms provided and free parking

What We’re Looking For

• 2–3 years of customer-facing retail supervisory or management experience
• High school diploma or GED required (college coursework or degree preferred)
• Strong leadership and communication skills
• Financial awareness or previous P&L exposure preferred
• Proficiency with Microsoft Office, Adobe Suite, and POS systems
• Friendly, organized, and professional demeanor
• Available to work weekends as needed
• Physically able to lift up to 70 lbs and perform retail functions

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