IT Support Specialist Job at ACL Digital, Nashville, TN

  • ACL Digital
  • Nashville, TN

Job Description

Job Title: Service Desk Personnel

Location: Nashville, TN 37243 ( On-Site )

Duration: 12 Months Contract

Work Schedule: 8:00 AM – 4:30 PM CST

Pay Rate : $28 on W2

Position Overview

We are seeking a local Service Desk Personnel to join our team on-site in Nashville, TN. This role involves providing frontline IT call center support, managing tickets, resolving hardware/software issues, and performing hands-on technical deployments.

Key Responsibilities

  • Call Center & Customer Service: Handle high-volume inbound IT support calls (up to 30 calls/day) with excellent customer service and communication skills.
  • Active Directory Management: Perform password resets, account unlocks, OU navigation, and attribute lookups across different OUs.
  • Hardware & Deployment: Support, configure, and physically deploy IT hardware. Must be able to lift up to 50 lbs .
  • iOS Mobile Device Management: Assist with setup, support, deployment, backup/restore, iTunes resets, and network troubleshooting for iPhones and iPads.
  • Network & App Troubleshooting: Diagnose issues related to internal/external networks, VPN, LTE, Wi-Fi, browser-based, and installed applications.
  • Printer Administration: Manage and troubleshoot local and server print queues.
  • Remote Support & Video Conferencing: Utilize MSRA, RDP, Teams, and WebEx to resolve remote user issues and support video conferencing solutions (Cisco WebEx, MS Teams, Cisco Presence).
  • Ticketing Systems: Log, assign, track, and resolve tickets in ServiceNow .

Basic Qualifications

  • Experience: Prior experience working in an IT Call Center / Helpdesk environment.
  • Ticketing: Hands-on experience with ServiceNow or similar ITSM tools.
  • Technical Skills: Active Directory, iOS support, printer queues, basic networking (VPN, Wi-Fi), and remote desktop tools (RDP/MSRA).

Job Tags

Contract work, Local area

Similar Jobs

Hawksmoor

Pastry Line Cook Job at Hawksmoor

 ...association. Key responsibilities of the role include: Food quality and consistency Efficiency of services/kitchen...  ...equipment Set an example to staff when working on a section. A good understanding of: Pastry Production Experience making brioches... 

Agency for Community Treatment Services

Juvenile Detention Screener Job at Agency for Community Treatment Services

ACTS is growing! We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work on the Juvenile Assessment Team in Tampa, FL! What's In It for You? Schedule: 3:00 pm-11:00 pm (Tuesday - Saturday or Sunday - Thursday...

Premier Bank, Omaha

Mortgage Loan Officer Job at Premier Bank, Omaha

 ...and shareholders. Expect More ABOUT THIS ROLE: Responsible for originating mortgage loans with consumer clients, providing follow-up and closing on loans. The Mortgage Loan Officer will be responsible for discussing clients needs, recommending the best loan... 

Wing

Customer Service Representative (Work From Home) Job at Wing

[Customer Support / Remote] - Anywhere in U.S. / Competitive Salary / Paid Training - As a Customer Service Rep you'll: Manage inbound and outbound calls; Resolve customer concerns effectively and efficiently; Build sustainable relationships and trust with customer accounts... 

American Honda Motor Co., Inc.

Financial Analyst Job at American Honda Motor Co., Inc.

 ...provide detailed budget to actual analysis. This is an entry level role that is supervised and does not have significant...  ...Qualifications: Bachelors degree with major in accounting or finance, OR associates degree with a minimum of 2 years experience in...