Job Description

Case Manager

The typical working days for this position are Monday through Friday, mainly from 8:00 AM to 4:30 PM. Must maintain a high degree of flexibility as some days may require later hours.

Job Purpose

The Case Manager provides screening, assessment, service, planning, advocacy and ongoing case management for homeless individuals staying in shelter. The Case Manager helps individuals establish and work on short term goals to help them stabilize their lives and move toward securing stable housing. Provide support services such as: information and referral, goal setting, problem solving and linkages to any needed wrap around services. As needed, the case manager will provide specialized emergency services for the housing program, centering on rent, utility assistance and other funding as available.

Essential Job Duties

• Performs case management for clients of the Siena Francis House shelter and helps coordinate the provision of services provided by others.
• Work with assigned clients to develop and assess progress on goal plans according to individual goals and objectives.
• Ensure that client interactions are person-centered, goal-focused and reflect each client's goal plan.
• Maintain contact with all clients on a scheduled basis, appropriate to their particular status and needs.
• Provides intensive case management services for homeless clients to include linkage to medical, physical, emotional, psychosocial, financial assistance, and housing needs.
• Provide direct assistance to homeless men and women including, but not limited to, intake, assessment, service planning, transportation, referral, food, shelter, and clothing.
• Implements agency policy and procedures to effectively serve homeless men and women.
• Assist in the collection of usable information for reporting purposes and in order to apply for grant funds, including recording services provided.
• Maintains appropriate records.
• Make referrals and to supportive services in the community and coordinates activities with other agencies such as Charles Drew Health Center, Visiting Nurse Association, and Community Alliance. Support client in navigating obtaining community services.
• Participate in applicable meetings, trainings, conferences, etc. as required both internally and externally.
• Follow MACCH COC workflows and training guidelines and ensure compliance with data standards and record-keeping as required by internal and external stakeholders
• Document all client interaction and maintain accurate paperwork/reports.
• Perform annual re-certifications and inspections for each client and accurately update files as necessary.
• Attend regular case management meetings and other specified meetings/trainings as required.
• Communicate effectively in oral and written forms with clients, their families, and their significant others, coworkers, supervisors, other service agencies and the community remain culturally sensitive and respectful in all client and staff interactions.
• Adhere to all client confidentiality requirements & standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Perform other duties as assigned.

Job Requirements

• Strong case management skills,
• Knowledge of issues surrounding homelessness, including mental illness, domestic violence, chemical addictions, criminal behavior, and dysfunctional thinking.
• Must have the ability to react quickly and calmly in an emergency and recognize symptoms of common mental and physical illness and make appropriate referrals for treatment.
• Possess knowledge of local community agencies, programs and available client resources.
• Ability to work with diverse populations and all levels of people within the workplace.
• Strong verbal, written, and interpersonal skills.
• Ability to work independently in a fast-paced environment and be organized with extreme attention to detail.
• Continued development of resiliency skills and practice.
• Maintains an updated system of information related to available services and programs.

Education & Experience Requirements

• Bachelor's Degree in social work, sociology, psychology or related field is required; experience working in the areas of case management and provision of support services necessary.
• In lieu of degree, will consider a combination of education, training, and experience.
• Spanish bilingual highly preferred.
• Excellent communication and interpersonal skills.
• Strong social services background. Commitment to the promotion of social and economic justice.
• Two years employment experience in social services and case management preferred.
• Good writing skills.
• Ability to incorporate diversity and culturally sensitivity into programs.
• Excellent communication and interpersonal skills.
• Commitment to the promotion of social and economic justice.
• Basic working knowledge of Windows (MSWord, Excel and publisher). Good working knowledge of e-mail and Internet,
• Positive attitude; energetic; dedicated to helping the homeless.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels.

Equal Employment Opportunity Employer

Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-Verify

Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.

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